If you used the web site's online ticketing system, you will be assigned a ticket number with a link. If there is an update regarding your case, you should recieve an email notifying you. I believe they sent an email at the beginning of this year that they would only respond via the online ticketing system: I believe that they did this in order to keep track of their correspondence with the buyer. Did you recieve an email with the unique ticket number as well as a link that displayed your initial correspondence? If so, are you able to view the last two messages you sent?

