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Originally Posted by Joe Redifer
True, SFT can do what it wants. But what Ken seems not able to understand is why I would feel the least bit cheated. I feel I should have waited. I definitely should have. And when the next game comes out from SFT, I will wait for the issues to be fixed with it because I'm sure it will have many bugs since it is programmed by starving Koreans or starving Taiwanese (I can't remember which, but I remember that they're starving). Ken cannot comprehend why I'd wait for these issues to be fixed on the next game. He thinks everyone should buy the first run right away and cannot even fathom why anyone would even think about waiting.
No, what I cannot comprehend is how you expect a company to know that a problem that cannot be fixed at the time of release will somehow be able to be fixed in the future. You're assuming that SFT knew the problem could be fixed at the time and decided not to do it. How do you know that the next game they make will share these circumstances? You're making a sweeping generalization that has no base. You seem to be so sure that they knew the problem could be fixed and didn't do it, that you've written off games they haven't even made yet.
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I wasn't expecting the original to be perfect, either. But now that a new and improved version is out, I do feel a bit cheated. Is this really so hard for people to comprehend?
I understand how you feel, as one always wants the best version of something one buys. That's not hard to comprehend. What is hard to comprehend is how you expected a company to anticipate that it would be able to solve a problem in the future could not be resolved at the time of release. Death Adder has stated twice already that the compatibility issues could not be fixed at the time because of cost and the lack of a programmer with the knowledge to do so. Should he have just said "well, the game is up and running, and everything's ready to go but the compatibility issue. We should just shelve the game indefinitely on the off chance that sometime in the future we'll find someone who can fix it."? He went with what he had at the time, so I don't see how you can fault him for that.
The only real complaint I can see as legit here is the lack of disclosure about the compatibility issue. It should have been made clear on the BP site which variations of the Genesis didn't work with the game. That's a 100% valid complaint.
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I feel as if Ken is trying to tell me "Hey Joe, fuck you, they make games for the Genesis. You don't. Therefore they are great. You don't make games for the Genesis, so your opinion means nothing".
No, I'm trying to tell you that business isn't as clear cut and black & white as you'd like. Companies make decisions based on what information is available at the time, and they can't always please everyone. Some people are always going to be pissed off no matter what happens.
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Originally Posted by username
I wouldn't buy a copy of this game because it really doesn't interest me, but if I did and it didn't work I think a refund upon return of the game would be more than fair if the customer didn't want to (or couldn't) exchange for a working copy.
I agree completely. If you bought the game and weren't satisfied at the time, you have every right to demand a refund. That being said, asking for one over a year later because a better version came out is just silly. Should I ask Microsoft to refund my $400 because they've released Xbox 360s that have an extra heatsink and HDMI output? Mine didn't have that when I bought it launch.
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Originally Posted by Fonzie
You may understand that the save thing did not came from SFT but from the original team... You may understand that a programmer involved in a such "fix" is paid 1000usd per day, if any found...
You may also understand that sometimes, things are not fixable anyway (megadrive technology is same as today's one, it can be same complexity... It's not because it is an old game that its easy to manufacture or develop).
People seem to be conveniently dismissing this fact. It costs money to do what SFT did, and they absorbed the cost without adding to the price of the new version. Like I said, he didn't have to fix anything. He could have stopped with the second run of 300 copies, or he could have just printed up 900 more copies of the same.
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Originally Posted by Mr.Smith
Ulitmately I do have the final say on whether or not I buy it.
Bingo. You want to make a statement? Say it with your wallet. Joe, Zebbe, and you all have the right to not be happy with this situation, and you have every right to decide against buying future SFT products. It's another thing entirely though, to imply deception and thievery without any proof. I knew what this news would set off the moment I found out about the new release, and I can understand why some people would feel cheated about having an inferior version. What I don't accept is that they think this new version was done on purpose in order to just boost sales.
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Originally Posted by Joe Redifer
At the very least it would be nice to be able to download a large image file or PSD so we could print out our own insert using our own paper and ink. This wouldn't cost SFT much in bandwidth and nothing in printing. Maybe others could buy the new insert for $5 plus postage or something. Replacing the manual isn't necessary and the cart sticker would be too tricky.
This seems very fair. Providing the new insert for download would help things, and it shouldn't be too hard to do.
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I don't think it's a scam, I hope that's not how I'm coming off. I'm just bummed that I have the lesser of the two versions of the same game.
Then that's all you had to say. You didn't have to go and insult my integrity and that of the site.
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The thing that really got me going was Ken's seemingly inability to understand what I was trying to say. Will this happen on the next SFT game? Why would I buy the first run of that when it could happen? Like I said, I don't want to be left with the lesser version.
How do you know this will happen with the next game? You can make this argument for just about every single game that comes out, yet I'm sure you still buy games.
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Re-releases like "Player's Choice" or whatnot are not even in the same category of what I am trying to say here. Big companies had large staffs of testers, and I've never really known a Genesis game to get a bug fix later in its run, just changes like Revenge of Shinobi.
PC games get patches all the time, as do Xbox 360 and PS3 games now. Many companies go and release better versions of their games all the time, like Activision did with Marvel: Ultimate Alliance (who's downloadable content bricked many 360s), Bethesda with Oblivion, and Activision again with Call of Duty 2. Hell, console makers do it all the time with hardware. The 360 premium unit just got an extra heatsink and HDMI output, and the console's only 2 years-old.
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Originally Posted by 108 Stars
Lastly I am disappointed with Melfīs overly positive view on this matter, the article reads like a commercial from an official SFT-publication. I expected more from you, Melf, than doing a huge advertisement. I donīt know your income, but for some people spending another 40,-$ is not a minor issue, especially when they feel cheated in such a shabby way. Itīs a rip-off.
It's called a preview based off a press release. The industry has been doing it for decades. ;) They're designed to spur interest in a product, but not completley define the final product, as it hasn't been released yet. If you read the article, then you know that I said we would be adding more info as it comes, and we are even going to re-review the game when the new version ships. Please at least give me the benefit of the doubt when it comes to telling the whole story. As a longtime reader, I think you should know by now that I'm not going to tell just one side of the story.
I'm surprised at how I've been attacked during all of this. Sega-16 is not in anyone's pocket, nor do we favor anyone in particular. A new version of BP was announced; we reported it. That's all.
And I'm sure you're no more disappointed with my positive attidue on this matter as I am with some people's negativity. If you consider this to be a rip-off, then don't buy it, plain and simple.
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weīre talking about one president of a company who released a beta-version first, selling it to people who trusted him no matter how dubious the offer seemd at that time, and then improving the product for a later run.
So you know for a FACT that this whole scenario was done with an ulterior motive? You have absolute proof that it was all a deception designed to steal your money?
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We are talking about doing 900 new copies opposed to the 300 of last time, well knowing that many old customers will pay 40,-$ a second time.
The first run of the game was 600 copies, and the second 300. This new run equals both of those. Again, you're saying that SFT printed up as many copies this time as they did of the entire 1st and 2nd run, just to make you buy a second copy?
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We are talking about a flaw that has been fixed, but that has not even been made absolutely clear in the beginning.
This is a legitimate claim, as I've stated before. You're on the money here.
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We are talking about bad buisiness habits.
I don't think it's necessarily "bad" business habits, as it is a part of the learning process. As Zebbe said, hopefully SFT learned a lesson, and this situation won't happen again with future releases.